Product-centric service has been a mantra for PTC the last couple of years, and the company just initiated another acquisition designed to fill out its Service Lifecycle Management product line and tighten the loop between engineering and service.
As part of PTC’s efforts to stake out new turf beyond CAD and PLM, the company has steadily built out a broad portfolio of products in the SLM space, including modules for service parts planning, field service management, warranty management, technical publishing, returns management, and more. PTC’s strategy is to tap into the growing number of large companies (Eurocopter was a recent win) that are looking to overhaul service processes and build synergies between service groups and engineering to transform service from functioning as a cost center to becoming a steady source of new revenues and profits. Continue reading
In the flickering light of a candelabra, a mysterious gypsy girl spoke of the future of manufacturing. Studying a series of upturned tarot cards, she declared, “Products as we know them will no longer be the same. Cars will be transformed in many ways. They will not be bought and owned as they are today. Instead, people will buy mobility … We will see it everywhere — products delivered as a service, personalized and optimized to individual needs … It begins with products that are smarter. Software revolutionizes the way people interact with and learn from products. Connected, sharing vast amount of data in the cloud, sending early warnings, receiving continual enhancements, they reach unimagined level of performance and value.”
The voice of the fortuneteller is the voice of PTC, dramatized for the video clip that launched PTC Live Global 2013 conference (Anaheim Convention Center, June 9-12). Later, the company’s senior VP and CTO Andrew Wertkin echoed the gypsy girl’s predictions. Continue reading
PTC’s vision for branching beyond its product development roots to a concept it’s been calling Service Lifecycle Management (SLM) got a recent boost with Eurocopter, one of its major customers, announcing plans to leverage PTC technology to make its service operations a more significant contributor to corporate profits. Continue reading