Service Lifecycle Management

PTC Steers Toward the Internet of Things

PTC’s recent $112 million acquisition of ThingWorx steers it directly into the path of the Internet of Things (IoT), an era where increasingly smart and connected products generate real-time operational data streams that can be captured and analyzed to fuel innovation and generate new revenue streams.

ThingWorx is an early-stage company delivering a platform that enables companies to build and run applications for monitoring, maintaining, and operating products. Using the ThingWorx platform, companies in such industries as oil and gas and manufacturing are developing IoT applications that track the flow of products or physical assets through the factory, manage the performance of individual machines or systems in the field, as well as monitor systems and products as part of a predictive maintenance strategy. Continue reading

Enigma Acquisition Extends PTC’s Push Into Service Lifecycle Management

Product-centric service has been a mantra for PTC the last couple of years, and the company just initiated another acquisition designed to fill out its Service Lifecycle Management product line and tighten the loop between engineering and service.

As part of PTC’s efforts to stake out new turf beyond CAD and PLM, the company has steadily built out a broad portfolio of products in the SLM space, including modules for service parts planning, field service management, warranty management, technical publishing, returns management, and more. PTC’s strategy is to tap into the growing number of large companies (Eurocopter was a recent win) that are looking to overhaul service processes and build synergies between service groups and engineering to transform service from functioning as a cost center to becoming a steady source of new revenues and profits. Continue reading

PTC Live Global 2013: This is Your Car, Reminding You to Change Oil

In the flickering light of a candelabra, a mysterious gypsy girl spoke of the future of manufacturing. Studying a series of upturned tarot cards, she declared, “Products as we know them will no longer be the same. Cars will be transformed in many ways. They will not be bought and owned as they are today. Instead, people will buy mobility … We will see it everywhere — products delivered as a service, personalized and optimized to individual needs … It begins with products that are smarter. Software revolutionizes the way people interact with and learn from products. Connected, sharing vast amount of data in the cloud, sending early warnings, receiving continual enhancements, they reach unimagined level of performance and value.”

The voice of the fortuneteller is the voice of PTC, dramatized for the video clip that launched PTC Live Global 2013 conference (Anaheim Convention Center, June 9-12). Later, the company’s senior VP and CTO Andrew Wertkin echoed the gypsy girl’s predictions. Continue reading

PTC’s SLM Vision Gets A Boost From Eurocopter Win

PTC’s vision for branching beyond its product development roots to a concept it’s been calling Service Lifecycle Management (SLM) got a recent boost with Eurocopter, one of its major customers, announcing plans to leverage PTC technology to make its service operations a more significant contributor to corporate profits. Continue reading

 

 

 

 

 

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