Product-centric service has been a mantra for PTC the last couple of years, and the company just initiated another acquisition designed to fill out its Service Lifecycle Management product line and tighten the loop between engineering and service.
As part of PTC’s efforts to stake out new turf beyond CAD and PLM, the company has steadily built out a broad portfolio of products in the SLM space, including modules for service parts planning, field service management, warranty management, technical publishing, returns management, and more. PTC’s strategy is to tap into the growing number of large companies (Eurocopter was a recent win) that are looking to overhaul service processes and build synergies between service groups and engineering to transform service from functioning as a cost center to becoming a steady source of new revenues and profits. Continue reading
PTC’s vision for branching beyond its product development roots to a concept it’s been calling Service Lifecycle Management (SLM) got a recent boost with Eurocopter, one of its major customers, announcing plans to leverage PTC technology to make its service operations a more significant contributor to corporate profits. Continue reading