By DE Editors
Rand Worldwide, Inc. has announced that Razorleaf Corporation will now provide RAND Worldwide’s Dassault Systèmes customers with ongoing phone support. Rand Worldwide customers who hold phone support agreements for CATIA, SmarTeam and ENOVIA will now be serviced by the technical experts on the Razorleaf team.
“To ensure our customers continue to receive the highest levels of expertise, we offer them access to the best teams available,” says Chris Grossman, vice president, Enterprise Applications, Rand Worldwide. “We’ve worked with Razorleaf in the past so we know they have the breadth and depth to quickly resolve any of our customers’ support related queries. We’re confident our customers will continue to enjoy the high level of phone support that only a skilled services focused organization can offer.”
Customers will notice little change with their phone support for the CATIA, SmarTeam and ENOVIA products. The phone numbers, support agreement details and level of service will all remain the same, according to Rand. To further the transition, Rand Worldwide’s knowledge-based support service offerings— ProductivityNOW, ProductivityNOW Solo and ProductivityNOW Complete—have been adopted by Razorleaf.
Sources: Press materials received from the company and additional information gleaned from the company’s website.