The acquisition enhances PTC’s existing portfolio of service lifecycle management (SLM) solutions, according to the company. Now, in addition to its capabilities in technical authoring, illustrating, publishing, and delivering product-centric information, PTC will be able to amass, digitize, and deliver technical content that was created outside the PTC platform.
The Enigma products intelligently aggregate a wide variety of service content available in many formats and then repurpose and present that information for technicians or end users requiring technical and parts information to operate, maintain and service complex products. By leveraging Enigma’s technology within PTC’s existing Technical Information and Service Parts solutions, PTC will enable service-oriented organizations to make available a broad array of technical content.
“The addition of Enigma technology to the PTC solution suite will expand companies’ ability to deliver the best possible product performance and service experience to their customers,” said Lee Smith, divisional vice president and general manager, SLM Segment, PTC. “Our combined solution will get the right information to the right person at the right time, regardless of the information’s origin. What made Enigma an attractive acquisition to us was its rich intellectual property, world-class customer base and skilled technical resources. This deal reinforces PTC’s commitment to become the single best partner to manufacturers, equipment operators and service providers seeking to increase value from their service operations and improve their customers’ experience.”
For more information, visit PTC.
Sources: Press materials received from the company and additional information gleaned from the company’s website.