Hexagon Metrology has launched a new support center. The online portal is a centralized resource for support of any Hexagon Metrology product. Customers will have 24/7 access to an FAQ knowledgebase, and receive lifetime diagnostic phone support for any Hexagon metrology hardware. Clients with active software maintenance agreements (SMAs) can utilize the helpdesk for technical support inquiries and software downloads.
“The support center’s innovative blend of self-service tools and professional advice delivers a customer service unmatched in scope and functionality,” said Al Chiasson, general manager of Hexagon Metrology Services. “This new resource is unique to the metrology industry, and reflects our ongoing commitment to enhance the overall Hexagon customer experience. The support center provides convenient, self-directed solutions designed to achieve best-in-class response times to technical support inquiries.”
Within the online portal, users can review support tickets and their history at any stage, even after a ticket is closed. Additionally, customers receive real-time e-mails when the status of their ticket has changed. Users also can view a listing of their Hexagon product inventory at any time.
For more information, visit Hexagon Metrology.
Sources: Press materials received from the company and additional information gleaned from the company’s website.